Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos
Cenote Misterio Maya
3.0
mi
Carretera Chetumal - Puerto Juare Playa del Carmen
Xavage Park by Xcaret
3.1
mi
Dive Sites
3.0
mi
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
3.3
mi
Gallery
Tierra Huichol
3.3
mi
Gallery
La Galeria de Playa Art Gallery
3.6
mi
Avenida entre 24 y 34 calles 5a
Caminarte
3.6
mi
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
3.7
mi
Gallery
Riviera Art Gallery
3.8
mi
Nearby
Punta Bete
3900 ft
Restaurants
Koh Thai
4900 ft
Predio El Limonar fraccion 2
Reviews and Ratings
<br />
Feedback from previous guests about their experience.
84%
loved the resort and would return for another relaxing stay
8.4/10
Great
Rooms
8.2
Location
6.6
Service
7.6
Dining
5.0
Guest reviews
8.4/10
based on 5 reviews
7.9
7.9/10 based on 255 reviews
Rosie
United Kingdom,
February
2025
6.4/10
I had a pretty mixed experience at the hotel. While the rooms were clean and bigger than what you typically get for the price, I was disappointed that the one I received wasn't the one I booked, and it had a slight damp smell. The service was helpful, but the prices for everything in the hotel were sky-high compared to local options. The location is nice and picturesque, but it felt a bit far from Cancun city. Overall, it was decent but could improve in several areas.
Rooms
7.0
The room I stayed in was clean and had everything I needed, but it had a bit of a damp smell and wasn’t the one I initially booked.
Service
6.0
I found the service to be helpful, but I couldn't believe how much more expensive things were compared to outside; it felt like I was paying premium prices for basic items.
Location
7.0
The location was beautiful and well-kept, but honestly, it was farther from Cancun than I expected.
Dining
5.0
The dining experience was quite average; the buffet had some decent options, but nothing really stood out as exceptional.
Facilities
7.0
The facilities were generally well-maintained, with a charming atmosphere, though I expected a bit more from a resort spa setting.
Naomi
United Kingdom,
January
2025
6.8/10
I had a nice stay at this resort spa with my family. The rooms were very spacious, perfect for sharing, and right outside there was easy access to the pool area. However, I found some of the dining options could be improved and the overall vibe was a bit outdated. The service was attentive, but I wouldn't say it was exceptional. For what I paid, it offered decent value, though there were areas that needed attention.
Rooms
8.0
The rooms were very spacious, which made it ideal for sharing with kids.
Service
7.0
The service was friendly and helpful, making our stay more enjoyable.
Location
6.0
The resort was farther away from central attractions than I had expected, but the environment was pleasant.
Dining
5.0
The dining options were just okay, and I found some meals to be disappointing, which was frustrating.
Facilities
8.0
The pool area was well-kept and enjoyable, providing a relaxing atmosphere.
Sebastian
United Kingdom,
December
2024
7.4/10
My stay at the resort was quite enjoyable overall. The rooms were spacious, making them perfect for families, and the staff were really nice, especially Karla and Rocio, who made our time there more pleasant. However, the dining options left a lot to be desired, with most meals being just average. Also, the location was farther from Cancun than I anticipated, which was a bit inconvenient.
Rooms
9.0
The room we got was bigger than most hotel rooms I’ve seen at similar prices, making it very spacious and ideal for sharing with kids. It was a nice surprise!
Service
8.0
The service here was nice, with staff always keeping an eye on the dining areas and ensuring that kids followed the rules. I want to give a special shout-out to Karla, Rocio, and Ricardo for their friendliness.
Location
7.0
While the resort was beautiful and well-kept, it was farther away from Cancun than we expected, which limited our exploring options.
Dining
5.0
The dining experience was quite average. Many meals just didn’t impress, unfortunately.
Facilities
8.0
The facilities were nice, and the pool access from our room was a fantastic perk, but there’s definitely room for improvement in the dining section.
Jordan
United Kingdom,
November
2024
7.6/10
My stay at this resort spa was quite pleasant overall. The spacious rooms were perfect for my family, and the service was remarkably helpful, especially from some standout staff members. However, I did find the dining options a bit below par at times, which was a letdown compared to other aspects of our visit. The facilities, particularly the pool area, were great, making for an enjoyable experience despite a few hiccups.
Rooms
9.0
The rooms were more spacious than most hotel rooms I've encountered at similar prices, which made them ideal for sharing with kids.
Service
8.0
The service was very friendly and helpful, especially from Karla, Rocio, and Ricardo, who were always eager to assist.
Location
7.0
While the resort is farther away from Cancun than I initially expected, the surroundings were clean and well-kept, adding to the tranquil atmosphere.
Dining
5.0
The dining experience was a mixed bag; while some options were okay, others were disappointing, particularly during buffet times.
Facilities
9.0
The facilities were quite enjoyable, especially the pool area, which was well-maintained and perfect for family fun.
Charles
United Kingdom,
October
2024
7.0/10
The hotel had a lot going for it, especially with the spacious and clean rooms, which were bigger than many I’ve seen at this price point. The service was notably friendly, creating a warm atmosphere. However, the dining options left something to be desired, and the location was farther from the main attractions than I had anticipated. Overall, it was a nice stay, but some improvements in dining and location accessibility would be appreciated.
Rooms
8.0
The rooms were spacious and clean, with everything we needed for a comfortable stay. It was actually bigger than most hotel rooms I’ve encountered at similar prices.
Service
9.0
The service was incredibly friendly and helpful throughout my stay, with a special shoutout to the team members who really went above and beyond.
Location
6.0
While the garden areas were beautiful and well-kept, the hotel was a bit farther from Cancun than I expected, which made excursions a bit more complicated than anticipated.
Dining
5.0
The dining experience was a mixed bag; some meals were just okay, and there were a few that could have been much better.
Facilities
7.0
The amenities were decent, the pool area was well-maintained, but I feel like more could have been offered for such a resort.
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Princess Family Club Riviera Hotel20.04
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21.04.2025
